Skimmer

Running a pool route from one mobile app

Skimmer is pool service software meant for companies that clean and maintain pools. It pairs a mobile app for the crew with a web dashboard for the office, and it aims to put routing, scheduling and billing in the same place, with water chemistry handled through LSI calculations.

Customers, crews and routes

Every customer's details sit in one record. Owners manage technicians, plan and optimize routes, and keep track of shopping lists, work orders and tasks. Real-time visibility into the day's operations shows where each job stands, and service reports go to customers by email. Technicians attach proof of service photos to visits, which Skimmer says cuts down on complaints about whether a stop was actually made. Filter cleans are tracked as well.

Money and margins

On the financial side the software is meant to reduce time spent on invoicing so payment arrives sooner. It tracks and forecasts chemical spend and usage, and it helps an owner spot customers who are not profitable. The company also points to better customer satisfaction and loyalty as an outcome of tidier service.

Reach and claims

Skimmer describes itself as the pool software used by more companies than any other in North America, with more than 30,000 pool professionals on the platform, and it says users who invest in it see a large return. It also publishes customer stories and guides, among them a guide to writing a pool cleaning business plan and a case study of a company that grew from a handful of pools to over 550 in five years.