Survaider

Survaider is a customer feedback platform that pulls comments from many sources into a single view. It is aimed at companies that want to understand what customers like and dislike, and respond to them quickly.

What Survaider offers

• Feedback aggregation — collects input from social media, review sites, complaint forums, in-app feedback, the App Store and CRM systems.
• Automatic analysis — breaks down unstructured comments to show which things customers value and which they do not.
• Real-time replies — lets employees answer customers as feedback arrives.
• Action on insight — helps teams turn the findings into improvements in the customer experience.

Who it works with

Companies of any kind that receive feedback across several channels and want it handled in one place.

Key facts

• Sources covered: social media, review sites, complaint forums, app stores and CRM data
• Focus: feedback collection, analysis and response