Vercel terms now expire credits and give UK and EU users a cancel right

Vercel terms now expire credits and give UK and EU users a cancel right

19 October 2026: Vercel has rewritten the Terms of Service for its Hobby and Pro plans, effective the same day it announced them, with new rules on when credits expire, who controls an account opened on a company email address, and a right for eligible UK and EU consumers to cancel free of charge when a service change hurts them. Enterprise contracts are not covered.

Not yet independently verified. Summarised from Vercel's changelog post; we did not compare the full new Terms of Service clause by clause with the previous version, and did not read the full legal pages. We will update this when it can be confirmed, and remove this note.

Credits now have an expiry date

A new section sets out how credits work. Credits included with a plan expire at the end of the subscription term, and purchased credits expire one year after purchase unless the purchase terms say otherwise. Credits pay only Vercel fees, have no cash value and cannot be transferred. They are generally nonrefundable, with one exception: unused purchased credits are refunded if Vercel terminates the account without cause. The terms also confirm that credit purchases are billed in advance, that subscriptions renew automatically unless renewal is turned off, and that pass-through rates for third-party services may change when the provider's rates change. A team that bought a block of credits ahead of a launch should note the purchase date, because anything left after twelve months is lost.

Accounts on a company email domain

Accounts registered with a work email now have their own section. A company can manage only the projects a person creates inside the company's team. If the company wants to take over an account that uses its email domain, Vercel will now notify the person first and give them "a reasonable amount of time" to move personal content to an account under another address. Developers who keep side projects on a work-email account have a practical reason to move them now rather than on notice.

Rights for UK and EU consumers

Eligible consumers in the UK and the EU may cancel an affected subscription free of charge if a change has "more than a minor negative impact" on their access to or use of the service. They have 30 days from the notice or the change, whichever is later, and may get a prorated refund of prepaid amounts. The terms also spell out statutory withdrawal and refund rights. These rights apply to consumers, so a business account cannot rely on them.

Other changes

Service-specific provisions have moved to a separate Service Terms page, and the sanctions clause now states that the services must not be used in connection with or for the benefit of a sanctioned person. Vercel is in our DevOps software category, which lists 16 products, alongside Netlify, Heroku and Railway.

Sources

• Vercel changelog: Updates to Hobby and Pro Terms of Service, 19 October 2026