My Council Services

My Council Services is a product suite from iTouchVision that lets citizens report a variety of incidents to their local government. It sits within iTouchVision's wider cloud platform for field service management in the UK. The platform also covers contact centre and case management work.

Main features

• Incident reporting: residents send reports to their council.
• Service desk: manages the life cycle of service requests and tasks.
• Customer contact handling: brings together calls, online support, chat, SMS, email and social media.
• Mobile workforce apps: field staff receive, queue, schedule, complete and update job orders on the move.
• Back-office workflows: scheduling and automated administration of office operations.

Who it works with

Local authorities and other organisations that manage field workers and public service requests. The vendor says its platform is highly configurable and can be extended where an off-the-shelf fit falls short.

Key facts

• Maker: iTouchVision
• Market: UK field service management