comuni-chiamo

Comuni-Chiamo is an Italian cloud platform that helps local councils and other public administrations handle reports sent in by citizens. The site's pitch is to receive, manage and resolve each report in one place.

Main features

• Reporting form: a form that can be embedded in a council's own website.
• Management console: a cloud back office that sorts reports by category and by the department responsible, with no installation.
• Mobile apps: one app for people who send reports, including their location, and another for staff who handle them.
• Automation and statistics: rules that assign reports automatically, plus live charts of activity.
• Open interfaces: APIs following the OpenAPI standard, for connecting existing systems.

Clients

Municipalities and public administrations, but also companies that need to log reports from offices, premises and work sites and to dispatch outside crews.

Key facts

• Hosting: servers in the European Union
• Languages: Italian
• Track record: the provider says it has supported public-sector digitalisation for more than ten years