DeskDirector Portal

Support your IT department with automation powered by our premium Microsoft Power Automate connector and reduce workloads & ticket queues

• Reduce back and forth communication by designing custom and inline forms
• Resolve tickets faster with automated approval chains, smart tickets, and macros
• Emphasize the importance of your IT department with insightful usage and service analytics
• Collect the information you need quickly with advanced forms
• Resolve tickets faster with automated approval chains
• Build client trust with centralized communication, live chat, and branded portals
• Resolve tickets faster with advanced customer portal functionalities
• Improve client retention with centralized communication and live chat
• Provide clients with self-help resources, videos, glossaries, and more right in their portal
• Make clients feel right at home with a custom branded portal
• Embed SOPs directly in tickets
• Organize ticket groups and task lists
• Collect the customer information you need quickly with dynamic advanced forms
• Organize your SOPs and tickets from anywhere
• Embed SOPs directly in tickets to ensure that techs are updated on the latest and most relevant procedures
• Prioritize tickets easily based on urgency
• Customize the recruiting process with branded forms and applications
• Provide staff with training and resources they need to succeed
• Save time during onboarding and offboarding with automated workflows

A Taste of What You Can Do with DeskDirector

• Boost ITSM Operations • Prioritize and categorize your tickets in groups by team, region, or project • Build client connections through live chat and portal branding • Collect important information easily with custom, dynamic forms
• Streamline SOPs • Embed SOPs directly in task lists and tickets to clarify tasks • Consolidate SOP documentation in one place • Centralize internal communication with automatic SOPs update notifications
• Standardize HR Processes • Expedite the recruiting and hiring process with applicant tracking • Simplify onboarding and offboarding processes with custom forms, embedded SOPs, and automated approval chains • Give employees the educational resources and training they need to succeed

Smart Automation Starts Here

Head of Customer Experience

Plays Nicely with Your Ecosystem

See DeskDirector in Action