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IT Product Company

DeskDirector

Low-code automation, ticketing and client portal platform for IT service teams

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About DeskDirector

DeskDirector is a low-code platform for IT service teams that puts ticketing, a branded client portal and standard operating procedures in one place. Beyond IT, it is also used for hiring and staff onboarding workflows.

What DeskDirector offers

  • Ticketing: group and prioritise tickets by team, region or project.
  • Client portal: branded portal with live chat and custom dynamic forms for collecting details.
  • SOP management: procedures stored centrally, embedded in tickets and task lists, with alerts when they change.
  • HR workflows: applicant tracking, plus onboarding and offboarding with custom forms and automated approval chains.
  • Integrations: connections to other tools in a team's technology stack.

Clients

Its users are IT support teams and managed service providers that serve clients. Customers quoted credit its custom forms and email engine with joining up support teams and giving end users a consistent experience.

Key facts

Profile written by TrustList from the business's own published information, Sep 2026.

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