Miuros

Miuros builds software that turns customer support data into useful insight. It began by treating support records as an underused company asset and has since become part of Dixa, as Miuros by Dixa.

The platform works like a virtual data scientist. It is aimed at international and scaling customer service teams.

What Miuros offers

• Support analytics — flexible dashboards that let managers make fair, data-based decisions.
• Quality assurance — one platform for analysing and auditing customer interactions.
• Agent coaching — finding chances to help agents improve their skills.
• Automation — AI-powered tools that reduce manual support work.
• Product insight — findings passed to product development, marketing and sales teams.

Who it works with

Customer service teams in international and growing businesses.

Key facts

• Owner: Dixa
• Support: dedicated team by email, with a public system status page