Ada Inc.

Ada Inc. makes software that automates customer service. It was started by two founders, Mike and David, who first worked in several support teams themselves. They answered very large numbers of enquiries by hand to learn what slows companies down.

What Ada Inc. offers

• Support automation — a product that handles customer enquiries at any point in the customer journey.
• Self-service support — on-demand help for customers who prefer to find answers themselves.
• Personalised interactions — automation designed to feel engaging rather than generic.
• Time for agents — routine questions are automated so live agents can take on more valuable work.

Who it works with

Businesses that want customer service which is simple and personal yet still efficient at scale.