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LiveAgent

Help desk software combining live chat, ticketing and call centre tools for customer support teams

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About LiveAgent

LiveAgent is customer support software from a development company established in 2004. The company built business apps first, then created this product after wanting a better way to talk to its own customers.

The platform gathers every support channel into one inbox, with AI features added to it.

What LiveAgent offers

  • Ticketing — messages from different channels turn into trackable tickets.
  • Live chat — real-time conversations with website visitors.
  • Built-in call centre — phone calls handled from the same help desk.
  • Knowledge base — help articles and FAQs so customers can find answers alone.
  • AI tools — a chatbot that answers in over 100 languages, plus helpers to draft and polish replies.

Who it works with

Support and customer service teams. It covers email, chat, phone, social media, WhatsApp and Viber.

Key facts

  • Established: 2004
  • Features: over 175 features and more than 200 integrations, according to the site
  • Channels: email, chat, calls and social messaging in one dashboard

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
2004 (22 years) evidence sent

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