Contivio

About Contivio

Blended Voice, Live Chat & ChatBots, SMS/MMS, Fax, Email Blended Screen Pops, CRM Power Dialer, IVR Self-Service, SMS Alerts Complete Cloud System With IVR, ACD, Intelligent Routing, Bundled VoIP Report Templates And Live Dashboards, Integrate Call Center Metrics With CRM

Empower Sales and

Support Like Never Before Effortless ease of use for admin on the go

Manage staff priorities and skills across teams, queues, channels and campaigns

Take your admin experience to new heights Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease! Happier customers and 35% more productive agents

Providing your sales and support with automated insights and workflows to drive performance

Let the context of your interactions dictate what to screen pop and where to send interactions Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable

Blended Channel support is a must have! Let your customers define how they engage with your sales & support staff across all blended channels

The way prospects and customers engage with your business continues to evolve By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront

Maintain control and drive agent productivity Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups

Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups Calls will either auto-schedule in your CRM, or reload within the Dialer

Respond to hot leads within seconds with real-time automation Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices

All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory For enhanced transparency all interactions will push to your CRM on-demand

Contivio’s Salesforce Power Dialer has been a real Game-Changer for our Sales team

“Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team The reps create their list, hit the start button and start dialing directly from Salesforce We couldn’t ask for an easier solution!” Vice President, Consumer Direct Sales

We’ve Seen Massive Improvements Since Bringing Contivio on Over a Year Ago.

“We’ve seen massive improvements since bringing Contivio on over a year ago We’ve experienced better call quality, and the NetSuite integration is always reliable, which is a big bonus for us Contivio really makes an impact for our agents on every phone call ” Business Process & Systems Manager

Contivio has Decreased our Overall Call Handling Times

“Contivio has decreased our overall call handling times, while increasing our daily work productivity We also have better reports and visibility across the entirety of our call center Reps are also emailed to us automatically saving us valuable time ”