BitMist

BitMist is a consultancy that plans and builds automation for everyday business processes. It focuses on three areas: sales, marketing and customer service. Each project comes with a return-on-investment estimate so the client can judge the case before committing.

What BitMist offers

• Sales automation — systems that stop quotes, calls and contracts from slipping through the cracks and cut task times.
• Marketing automation — sending personalised content, adverts and messages to likely customers through suitable channels.
• Customer service automation — tracking every enquiry so the whole team can see the state of open cases.
• Consultation and planning — a review of goals and problems followed by a detailed roadmap.
• Implementation — building the agreed system with visible progress along the way.
• Training and aftercare — teaching staff to use the system and supporting it after launch.

Who it works with

BitMist works with companies whose current software is outdated or unsuitable and who want a clear starting point for automation. One client reports that its process lead time fell from two weeks to two days after working with the firm.

Key facts

• Focus: business process automation
• Method: consultation, action plan, implementation, education