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Issue Tracking Software

Wowdesk

Issue tracking and help desk software with workflows and SLA tracking for teams of any size

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  • IT Asset Management
  • Survey Management
  • Call Center Management
  • Quality Assurance Management
  • +39 more
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About Wowdesk

Wowdesk is an issue tracking tool that also works as a help desk. It manages the whole life cycle of an issue, from the moment it is raised until it is resolved, and it can automate parts of that process.

What Wowdesk offers

  • Issue tracking — records problems and follows them through to resolution.
  • Advanced workflow — routes and automates how issues are handled.
  • SLA handling — applies service level agreements to the issues being managed.
  • Smart guidance — prompts users on how to move an issue along.

Who it works with

The vendor says Wowdesk is installed by organisations of different sizes in many industries across the world.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • IT Asset Management
  • Survey Management
  • Call Center Management
  • Quality Assurance Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Alerts / Escalation
  • Automated Routing
  • Email Integration
  • Workflow Configuration
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • Live Online
  • Webinars
  • Documentation
  • Online
  • 24/7 (Live Rep)
  • Social Media Monitoring
  • Dashboard
  • Case Management
  • Reporting/Analytics
  • Routing
  • Self Service Portal
  • Interaction Tracking
  • Forms Management
  • Customizable Branding
  • Real-time Chat
  • Social Media Integration
  • Task Management
  • Document Storage
  • Knowledge Base Management
  • Feedback Management
  • Ticket Management
  • Assignment Management
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Recurring Issues

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