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Issue Tracking Software

Wowdesk

Issue tracking and help desk software with workflows and SLA tracking for teams of any size

By Wowdesk

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  • IT Asset Management
  • Survey Management
  • Call Center Management
  • Quality Assurance Management
  • +39 more
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TrustList summary

Wowdesk is an issue tracking tool that also works as a help desk. It manages the whole life cycle of an issue, from the moment it is raised until it is resolved, and it can automate parts of that process.

Features

  • Issue tracking: records problems and follows them through to resolution.
  • Advanced workflow: routes and automates how issues are handled.
  • SLA handling: applies service level agreements to the issues being managed.
  • Smart guidance: prompts users on how to move an issue along.

Clients

The vendor says Wowdesk is installed by organisations of different sizes in many industries across the world.

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • IT Asset Management
  • Survey Management
  • Call Center Management
  • Quality Assurance Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Alerts / Escalation
  • Automated Routing
  • Email Integration
  • Workflow Configuration
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • Live Online
  • Webinars
  • Documentation
  • Online
  • 24/7 (Live Rep)
  • Social Media Monitoring
  • Dashboard
  • Case Management
  • Reporting/Analytics
  • Routing
  • Self Service Portal
  • Interaction Tracking
  • Forms Management
  • Customizable Branding
  • Real-time Chat
  • Social Media Integration
  • Task Management
  • Document Storage
  • Knowledge Base Management
  • Feedback Management
  • Ticket Management
  • Assignment Management
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Recurring Issues

Rankings

Wowdesk is ranked on 1 TrustList ranking at #43.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Wowdesk has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Document storage software · 1 ranking

As of 2026-11-05. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

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