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Waitwhile

Queue management, waitlist and appointment booking software for retail, healthcare, education and government, owned by Allegion

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  • Founded 2016
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About Waitwhile

Waitwhile is a platform for handling walk-in queues and booked appointments together. Brothers Christoffer and Jonas Klemming founded it in San Francisco in 2017; it has offices in the US and Sweden and says Allegion acquired it in July 2025. Its customers range from single sites to enterprises running hundreds of service points.

What Waitwhile offers

  • Virtual queues — digital waitlists that replace physical lines for walk-in customers.
  • Appointments — online booking that sits alongside the walk-in queue, including VIP consultations.
  • Automation and messaging — automated check-ins and workflows, with two-way messages before, during and after a visit.
  • Resources and analytics — staff and resource management plus customer insight reports.
  • API and integrations — an API and webhooks linking to CRM and ERP systems.
  • Enterprise options — SSO, SLAs and white-label branding.

Who it works with

It serves retail, luxury retail, government, education and healthcare. Named customers include British Airways, Louis Vuitton, lululemon and the US Department of Veterans Affairs.

Key facts

  • Founded: 2017, San Francisco
  • Offices: US and Sweden
  • Owner: Allegion, since 2025

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Founded
2017 (9 years) evidence sent

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