Waitwhile

Waitwhile is a cloud platform that replaces physical queues and paper bookings with a digital waitlist and appointment calendar. Customers join a line or book a slot, then receive text or email updates as their turn nears. The vendor aims it at larger organisations with many service points, though smaller teams use it too.

What Waitwhile offers

• Virtual waitlists — turns walk-in lines into an automated digital flow.
• Appointment scheduling — sets working hours, notice periods and limits per time slot, with reminders by SMS, email or both.
• Combined bookings and walk-ins — adds booked guests to the day's waitlist so one team handles both.
• Self-service changes — customers cancel or reschedule by text, which reduces no-shows.
• Analytics and messaging — reports and customer messages before, during and after a visit.
• API and integrations — a developer API for linking queues to CRM or ERP systems.

Who it works with

Enterprises that manage between 10 and 600 service points across several networks. The site names Louis Vuitton as a customer.

Key facts

• Security: describes enterprise-grade security built in
• Deployment: says it can roll out across hundreds of sites in days