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UXPressia

Customer journey mapping and persona platform for CX, UX and design teams, with courses and templates

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  • Founded 2015
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About UXPressia

UXPressia is an online platform for mapping and managing customer experience. Teams use it to build journey maps, personas and service blueprints, keep them in one shared library and work on them together in real time. The company also runs an academy of CX courses.

What UXPressia offers

  • Customer journey maps — maps that can hold prototypes, presentations, survey results and live data.
  • Personas — a persona builder, with AI features for both personas and maps.
  • Service blueprints and impact maps — further tools for planning service changes.
  • CX repository — statuses, tags, ownership and CX Chunks for organising research insights.
  • Templates and team libraries — to keep maps consistent and on brand.
  • Academy and events — courses and industry events for CX professionals.

Who it works with

Its users work in sectors such as SaaS, telecoms, insurance, finance, healthcare, marketing and HR. Clients it names include Michelin, Siemens, PwC, Accenture, Waters and Deloitte.

Key facts

  • Based in: Sacramento, California, United States
  • Founded: 2015, after a 2014 design-thinking workshop
  • Leadership: founder Yuri Vedenin
  • Team: international staff of designers, developers and customer success specialists

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Founded
2015 (11 years) evidence sent

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