Lyssna

Lyssna, known until October 2023 as UsabilityHub, puts usability testing, surveys, interviews and participant recruitment in a single platform. Teams set up a study, pick an audience from its panel and get feedback they can turn into shareable reports. The name comes from the Swedish word for listen.

What Lyssna offers

• Usability and prototype testing — tests with recordings on designs and prototypes.
• Quick design tests — five-second tests, first-click tests and preference tests.
• Information architecture — card sorting and tree testing.
• Surveys and interviews — questionnaires and user interview studies, which can be combined in one study.
• Participant panel — more than 690,000 verified people, with filters and screeners.

Who it works with

Its user base of over 320,000 spans product leaders, researchers, marketers and designers, at firms ranging from startups to global enterprises. Klarna, the RSPCA, Unilever, Asana, Figma, Miro and GoDaddy are among the names it gives.

Key facts

• Based in: Australia
• Founded: 2008 as UsabilityHub by Mateja Milosavljevic, Tristan Gamilis and Nicholas Firth-McCoy
• Rebrand: October 2023, with the same leadership team
• Sign-up: free, with no card required