Tidio

Tidio combines an AI support agent, a shared help desk and website live chat in one product. Its angle is showing what customer conversations earn, so reports link chats to sales, leads and bookings. The listing places the company in the United Kingdom.

What Tidio offers

• Lyro AI agent — answers routine questions using only a business's approved data, says when it does not know, and passes harder cases to staff with the full history.
• Product recommendations — Lyro reads store inventory in real time so suggestions match what is actually for sale.
• Help desk — a ticketing workspace for support teams with AI helpers and native integrations.
• Live chat — a chat widget for talking to site visitors directly.
• Flows and Smart Actions — automations that capture leads, recover abandoned carts, book calls and give order updates outside working hours.
• Email handling — Lyro scans incoming support emails and resolves common requests.

Who it works with

Online shops and other businesses of every size, from small stores on Shopify, WordPress and Wix to enterprises needing custom AI agents and priority service levels.

Key facts

• Based in: United Kingdom
• Platforms: Shopify, WordPress and Wix
• Stated resolution rate: Lyro settles 67% of conversations without a person