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IT Product Company

QContact

Cloud contact centre platform that brings calls, chat, email, texts and social into one interface

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  • Web Development
  • United Kingdom
  • Software Development
  • Frontend
  • +1 more
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About QContact

QContact provides cloud software that lets a business handle every customer channel from one screen. Staff see the full history of a customer across channels and can reply on the channel the customer prefers.

What QContact offers

  • Omnichannel communications — calls, live chat, WhatsApp, email, SMS, social media and reviews in one interface.
  • AI and automation — transcription, translation, sentiment analysis and workflow automation.
  • Self-service and IVR — automated options for customers.
  • CRM — ticket tracking and links to other tools.
  • Agent tools — quality assurance, coaching, performance tracking and reporting.

Who it works with

It serves several sectors, including finance, telecommunications, healthcare, government and non-profit organisations.

Key facts

  • Delivery: cloud-based, replacing on-site communications hardware

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Web Development
  • United Kingdom
  • Software Development
  • Frontend
  • Backend

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