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Ozonetel Systems

Indian cloud contact centre and customer experience platform with AI voice agents, agent assist and omnichannel routing

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  • Founded 2007
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About Ozonetel Systems

Ozonetel Systems runs a cloud customer experience platform for contact centres. Founded in 2007 by a group of technologists and entrepreneurs, it says it brought the first cloud-based CX platform to the Indian market. It now sells to small firms and large companies in India, the US and elsewhere, and describes itself as a CX partner to more than 3,500 brands.

What Ozonetel Systems offers

  • Cloud contact centre — call centre software with IVR, auto-dialers and omnichannel routing, plus CRM and helpdesk integrations.
  • Voice AI agents — bots that talk to customers by voice in 24 regional languages.
  • Agent Assist — live guidance and insights for human agents during calls.
  • Quality audits — automatic monitoring and scoring of calls.
  • Knowledge AI — information lookup for agents while they work.
  • Campaigns — WhatsApp and SMS marketing.

Who it works with

Firms in insurance, banking and fintech, along with healthcare, education, property, online retail and automotive businesses. Logos on its site include Uber, WeWork and Lazada.

Key facts

  • Based in: India
  • Founded: 2007
  • Markets: India and the US

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Founded
2007 (19 years) evidence sent

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