MaxContact

MaxContact builds a customer engagement platform for contact centres in the United Kingdom. It pairs a predictive dialler with messaging across channels, coaching tools and AI that handles routine work. Its customers include firms in financial services, car finance and healthcare.

What MaxContact offers

• Predictive dialling — outbound calling that raises agent talk time, with targeting to reach the right customers.
• Omnichannel engagement — handling customer contact across calls and messaging from one suite.
• AI agents — autonomous agents that resolve some customer conversations without a human.
• Agent coaching and insight — reporting that helps managers monitor service and see where teams can improve.
• Flexible working — secure access so agents can work in or out of the office.

Who it works with

Contact centres in regulated sectors such as financial services, plus healthcare providers. One customer quoted handles over 2,000 calls a day, and Kandoo Car Credit appears as a case study.

Key facts

• Based in: United Kingdom
• Review ratings: 4.9 on G2 and 4.7 on Capterra, as the company reports
• Research: Publishes a report on breaches at FCA-regulated contact centres