Echo-U Ltd

Echo-U Ltd is a customer contact centre founded in 2001 in Newcastle upon Tyne city centre. It describes itself as a boutique UK operation. It handles customer relationships for well-known brands, combining technology with live conversation.

What Echo-U Ltd offers

• Inbound support — customer service, technical support, sales enquiries and help desk work.
• Outbound services — customer acquisition, sales, retention, satisfaction and research.
• Omni-channel contact — call answering, live chat, email, in-app support and social media messaging.
• Technical services — real-time reporting, CRM design and build, and data management.
• Added services — overflow cover, disaster recovery, consulting on strategy, and moving work in-house or out.

Who it works with

The company names first direct, National Careers Service, Sky and Sage among its clients, plus a courier business in the logistics sector. It also blends human agents with AI tools, passing contacts to people when needed.

Key facts

• Based in: Newcastle upon Tyne, UK
• Founded: 2001
• Founder: Diana Bourke