C-ZENTRIX

C-ZENTRIX develops contact centre and customer experience software in India. Its main product, CZ Omni, gathers voice, chat, WhatsApp, email, SMS, social media and bot conversations into a single agent screen with a built-in CRM.

What C-ZENTRIX offers

• Call centre platform — autodialers, automatic call distribution, voice logging, analytics and reports, deployable in the cloud, on premises or as a hybrid.
• Messaging — live conversations over webchat, mobile apps, WhatsApp, Telegram and social apps.
• Helpdesk CRM — ticketing created from email, with service levels, escalation rules, custom workflows and alerts by SMS, email or WhatsApp.
• IVR — self-service phone menus that can pull and store caller data from third-party CRMs.
• Chatbots and voicebots — AI agents that answer queries, qualify leads and collect feedback.
• CZ Bar — a CTI pop-up that brings call controls, single sign-on and call logs and recordings into popular CRMs, with video calling as an extra.

Who it works with

Brands running customer service and sales contact centres.

Key facts

• Based in: India
• Deployment: cloud, on-premises or hybrid