GLPi

GLPi is open source software for IT service management and help desk work. It gives an organisation a web-based system to record its IT estate and handle the requests and problems that arise around it, and it follows ITIL practice.

What GLPi offers

• Inventory — hardware and software records, entered by hand or gathered automatically.
• Service desk — incident, problem, request, change and release handling.
• Asset management — tracking equipment across its life.
• Software deployment — pushing software out to machines.
• Knowledge base — shared articles for staff and support teams.

Who it works with

Organisations that want to improve their IT infrastructure and staff productivity while keeping costs down. The web interface supports several users, several locations and several languages.

Key facts

• Licence: open source
• Interface: web-based, with multi-user and multilingual use
• Standard: ITIL compliant