Wowdesk
Issue Tracking Software
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About Wowdesk
Wowdesk is a simple, scablable & powerful issue tracking solution with advanced workflow for managing and automating issues resolution life cycle with smart guidance and SLA at best price.
Wowdesk is installed in multitude of industries with different sizes across the globe.
They call it help desk, we call it WOWdesk!
Learn more at wowdesk.com
Categories & features
- IT Asset Management
- Survey Management
- Call Center Management
- Quality Assurance Management
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Issue Tracking
- Alerts / Escalation
- Automated Routing
- Email Integration
- Workflow Configuration
- Macros/Templated Responses
- Multi-Channel Communication
- Service Level Agreement (SLA) Management
- Installed - Windows
- Web-Based, Cloud, SaaS
- Live Online
- Webinars
- Documentation
- Online
- 24/7 (Live Rep)
- Social Media Monitoring
- Dashboard
- Case Management
- Reporting/Analytics
- Routing
- Self Service Portal
- Interaction Tracking
- Forms Management
- Customizable Branding
- Real-time Chat
- Social Media Integration
- Task Management
- Document Storage
- Knowledge Base Management
- Feedback Management
- Ticket Management
- Assignment Management
- Escalation Management
- Issue Auditing
- Issue Scheduling
- Recurring Issues
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