Contact Point IT Services

Contact Point IT Services, known as Contactpoint, is a Melbourne digital agency that designs and builds technology for organisations and then helps them attract customers online. It has been working with clients for around two decades, and all of its development is done onshore in Australia. In March 2025 it merged with Bright Labs, another Melbourne digital agency.

Products and services

• Custom technology: bespoke software, SaaS platforms and IoT applications, designed, built and supported in-house.
• Mobile apps: applications delivered onto personal devices.
• Websites and web applications: custom-designed sites built without templates.
• Digital marketing: campaigns using a range of online tactics to bring visitors to a client's product or site.
• AI chatbot for WordPress: a plugin that answers website visitors' questions using only that site's own content.

Who it serves

The agency works with growing organisations across Australian states and territories. Projects start with a review of the client's goals, strengths and market before a solution is designed and built.

Key facts

• Based in: Melbourne, Australia
• Experience: around two decades
• Delivery: all work carried out onshore in Australia
• Merger: joined Bright Labs in March 2025