C-Metric

C-Metric has built enterprise software since it was set up in 1995, working from offices in the USA and India. It combines custom development with outsourced back-office services and holds IBM Silver Partner status. More recent work covers agentic AI workflows and ServiceNow integration alongside its long-running application development.

What C-Metric does

• Custom software development: scalable, secure applications built to fit a client's operations.
• Agentic AI: workflows on watsonx Orchestrate for jobs such as ticket triage, data reconciliation and report generation.
• ServiceNow integration: linking ServiceNow with the rest of a company's systems for workflow automation and routing.
• E-commerce development: online store and trading platforms.
• Digital marketing: multi-channel marketing services.
• Back-office outsourcing: process support run from its delivery centres.

Who it works with

C-Metric serves clients in aviation, healthcare, banking and financial services, manufacturing, logistics, retail goods, real estate and care homes, as well as independent software vendors.

Key facts

• Founded: 1995
• Offices: USA and India
• Partnership: IBM Silver Partner
• Track record: more than 200 projects over 30 years
• Process: work practices aligned with ISO standards