Inline Manual

Inline Manual is software for building interactive walkthroughs, tooltips, checklists and in-app announcements intended to guide users through a software product. It is aimed at improving user onboarding, encouraging adoption of new features, supporting in-app marketing messages, and reducing support requests by letting users find answers within the product itself rather than contacting a helpdesk. The same tools are also positioned for internal use, such as training and onboarding employees and communicating change within an organisation. Features include targeted messaging for conversion and upsell prompts, in-app banners for announcements, a centralised feed for product updates, and in-app collection of NPS responses to measure user sentiment. The company states its products are used by more than 500 companies and have been available since 2012.