Furthermore

Furthermore is a design consultancy that works on products, services and customer experience. Its projects rest on research and evidence, with an eye on the commercial needs of each client, and it has worked for organisations in several countries.

What Furthermore offers

• Customer experience improvement — fixing operational processes and improving user experience.
• New product and service launches — designing, launching and developing new offerings, including some of its own.
• Digital strategy — support for strategic decisions, such as a charity's fundraising idea or a new income stream.
• Hypothesis-driven iteration — an agile approach that feeds what is learned back into the product.

Who it works with

Clients range from charities and start-ups to large blue-chip organisations. Past projects include work on an ecotherapy service, a data platform, a global fan experience, an outdoor health and wellness product, and a business news platform for the Gulf region.

Key facts

• Disciplines: Product design, service design, digital strategy
• Approach: Research and evidence-based design