Ebicom

Polish software company Ebicom builds products for the energy sector. Its systems are built for electricity and gas sellers that need sales, contracts and customer billing to run on one platform, and its website presents the range as a new generation of customer service tools for the sector.

IRIS, from first contact to settlement

IRIS CRM and billing is an integrated system that covers the whole customer cycle, from acquiring customers to making offers and contracts and then settling accounts. It can retrieve meter data from distribution network operators, run mass billing for a customer base and accept payments electronically. Automated collection processes help a company recover the sums customers owe.

An online customer portal that also sells

eBOK is an online customer portal that doubles as a sales channel. Companies can use it to offer extra products to their customers and to renew contracts, and contracts can be signed electronically. The company says the portal lets a business look after its customers more closely while opening a new route to sales.

Crocus CRM for sales teams

Crocus CRM is a sales assistant for energy and gas retailers. It brings e-commerce, call centre and direct sales into one system and is designed to be easy to use. The company says automating the sales process can help raise the margin on the products a business sells.

EbiBot and automated replies

EbiBot is a chat assistant that can be set up to answer the most frequently asked questions automatically. It supports online sales, including the electronic signing of contracts, and the company says it can be configured for the needs of the energy market.

Energy analysis and home monitoring

Wibeee is a home energy monitoring device that tracks electricity consumption and costs for each appliance in a flat, and can be installed as a plug-and-play system with a dedicated app. Energy analysis and Power BI reporting provide the analytics behind these products, including reports that businesses need for tax, customs and the energy market regulator.

Who uses the products

The products are aimed at electricity and gas retailers and at other firms working in the sector. The company says a single customer database lets a business see which products each customer buys, how much they owe and how much energy they use, all in one place.