Arbusta

Arbusta is a technology services company in Latin America that combines human teams with automation to help firms put their data to work. It prepares data for AI projects, tests AI models and software, and staffs support operations, drawing on 12 years of operating history.

What Arbusta offers

• Data foundations: cleaning, enriching and annotating data for dashboards, process automation and AI, including annotation for computer vision.
• AI testing and QA: auditing AI models and software to catch errors and improve performance.
• Process automation: designing automations that cut manual tasks and speed up workflows.
• Tech-enabled BPO: specialist teams running help desks, content moderation, onboarding and similar processes.
• Augmented agents: specialist staff placed into client teams to add capacity quickly.

Customers and markets

The firm serves companies across Latin America, with a commercial team selling in the USA. Case studies cover market-price data capture for a pricing algorithm, classification of maintenance reports and handling of complex customer claims.

Key facts

• Offices: Buenos Aires, Medellín, Montevideo and Rosario
• Team: more than 450 people, as stated in earlier listing text
• Operating history: 12 years
• Talent programme: trains new people for development teams