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Customer Satisfaction Software

SmileBack

Customer satisfaction survey and reporting tool for managed service providers and help desks

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  • Dashboard
  • Sentiment Analysis
  • Analytics
  • Negative Feedback Management
  • +8 more
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About SmileBack

SmileBack is software for collecting customer satisfaction feedback, built for managed service providers and help desks. It raises the volume of responses and helps teams act on them. The aim is better customer retention and new sales openings.

What SmileBack offers

  • CSAT surveys — measure satisfaction after support interactions.
  • NPS surveys — gauge how likely customers are to recommend the service.
  • Reporting tools — turn the feedback into analysis a team can act on.

Who it works with

Managed service providers and IT help desks.

Key facts

  • Type: customer satisfaction software
  • Metrics: CSAT and NPS
  • Focus: more feedback that teams can act on
  • Outcome sought: better retention and new sales opportunities

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Dashboard
  • Sentiment Analysis
  • Analytics
  • Negative Feedback Management
  • Survey/Poll Management
  • Feedback Collection
  • Customer Segmentation
  • Web-Based, Cloud, SaaS
  • Live Online
  • Webinars
  • Documentation
  • Online

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