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Customer Satisfaction Software

Nicereply

Customer feedback survey platform measuring CSAT, NPS and CES for support and customer experience teams

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  • Data Analysis Tools
  • Online
  • Business Hours
  • Documentation
  • +15 more
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About Nicereply

Nicereply is a customer experience platform that collects feedback after support contacts. Teams use short surveys to measure how satisfied customers are and to find what needs fixing.

What Nicereply offers

  • Satisfaction metrics — measures CSAT, NPS and CES by agent, team or whole company.
  • Post-resolution email surveys — sent once a request is closed.
  • In-signature email surveys — one-click ratings placed in the email signature.
  • Website pop-up surveys — feedback collected while visitors browse.
  • Survey links — a simple link for any channel, with goal setting, KPI tracking and reports.

Who it works with

Support and customer experience teams. The stored description names Microsoft, Lenovo, Hubspot and Buffer among its users.

Key facts

  • Surveys: customisable in look and content
  • Integration: results visible inside the support software

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Data Analysis Tools
  • Online
  • Business Hours
  • Documentation
  • Live Online
  • In Person
  • Web-Based, Cloud, SaaS
  • Complaint Monitoring
  • Feedback Collection
  • Mobile Survey
  • Dashboard
  • Custom Survey URLs
  • Survey/Poll Management
  • Survey Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Analytics
  • Email Marketing

What the business tells TrustList

Security certifications
SOC 2 Type II evidence sent
Privacy and data
GDPR compliant evidence sent

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