Guuru

Your customers and fans are already talking about you. Leverage this meaningful resource, as 83% of consumers trust peer recommendations more than any advertisement.

How fans, customers and brand advocates become Guurus you can trust

Guurus are certified, independent experts Your entire expert community is built and managed on GUURU’s Community-driven CX-Platform You can access all conversations and engage with all your community members from your dashboard

In-depth reporting offers you insights into customers’ needs, their behaviour throughout the customer journey on your eStore and their conversions

What customers say about GUURU

Stefano Orlando Chief Customer Operations Officer "Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction " Marco Pejeroni Head of CRM and Quality Assurance "GUURU keeps its promise Every inquiry is answered within a few seconds at any time of day " Tanja Bichler Head of Customer Success "The GUURU solution has allowed us to increase our support volume significantly We can support customers much faster, and Guurus score as high as our agents do regarding quality " Alessandro La Blunda Customer Service Director "Thanks to GUURU, our loyal product users can share their experiences live with consumers and offer product advice at key moments throughout the buyer’s journey This form of peer-to-peer exchange is considered very authentic and credible and helps end customers make satisfying buying decisions " Thomas Zengler Head of Online Trade & Shipping "By providing expert product advice in real-time, we take our service quality to the next level—even during the high season This enables us to boost sales conversion and lower the number of returns " Eva Fey Director Customer Care "We have a great community with a lot of knowledge With GUURU, we turn dedicated fans into experts who are available to others daily from 7:00 - 24:00 via live chat to provide instant advice & help This service creates an authentic customer experience that is easily and quickly scalable when needed " Sven Habenicht Customer Service Team Lead "With GUURU’s community-first CX platform, our customers have the option of product consultation outside service hours, such as on Sundays and public holidays Obviously, this reflects in a high level of customer satisfaction " António Louro Manager of Customer Experience PT "With GUURU’s community solution we could significantly reduce our huge volume of support tickets The instant service through the brand advocates, combined with automated answers when possible, had a strong positive impact on customer satisfaction " Larissa Hegglin Head of Customer Service "Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation This allows our agents to focus on second-level support requests " Michel Müller Customer Center Head "Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19 " Sascha Kappeler Head of Customer Service and Sales "With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7 "

Answer every inquiry instantly with SmartRouting

Powered by Artificial Intelligence (AI), our cloud-based technology uses SmartRouting, to analyses incoming inquiries and to route them to expert Guurus