INNOSOLS

Outsourced software teams billed by the hour

Operating since January 2011, INNOSOLS is an IT solutions provider that offers outsourced software development and implementation. It presents its strength as a blend of specialised professionals and management practice, and it provides a one-stop automated solution for trade and industry, sized to each client's organisation. Delivery is run from a centre in Pakistan, and teams are billed according to the hours worked, which are recorded to the minute. The team also works to transfer skills to client personnel, so that staff learn as the project proceeds. Each engagement starts from a clearly defined objective, so the scope is agreed with the client before any billing begins.

Scope documents and proposals before work starts

The process starts with a review of the client's scope document, which defines the objective of the work, followed by an initial proposal. Work results are discussed beforehand, and labour time is calculated precisely, with skill levels chosen to suit each requirement. Dedicated staff are assigned to each project.

Data security at the office and in systems

The firm states that its office and systems are on a par with international best practice for information security management. Physical controls include biometric scanners and access cards to enter the office, supplemented by non-physical controls that protect company and client data. Its communication channels run over fibre optic and VSAT links for redundancy.

Government, banking and health care clients

INNOSOLS works in government, banking, multinational companies, large corporates, health care, telecom and media. It reports more than 400 employees and works around a 24/7 schedule, with teams that have long tenure and a broad range of skills. It also helps clients establish operations in different markets. The firm says it builds its teams for loyalty and longevity, so the people on a project tend to stay with it over time.