Flourish

Flourish is a customer relationship management agency that plans and runs customer journeys built on data. It has six linked products covering each stage of the journey and works regardless of which marketing platform a client already uses. Offices in the UK and Dubai support clients in different parts of the world.

What Flourish offers

• Improving current set-ups — getting more from a client's existing CRM environment and activity.
• Building capability — adding skills and tools that move a brand towards its longer-term CRM goals.
• Automated programmes — customer-focused campaigns delivered automatically across several channels.
• Content creation — material for campaigns, such as recipe content aimed at chefs.

Who it works with

Its case studies include CRM work for Samsung, a recipe programme for chefs, and Whale and Dolphin Conservation.

Key facts

• Based in: Bristol, United Kingdom
• Other office: Dubai, United Arab Emirates
• Approach: work delivered in three phases