Digital Agency Customer Journey

Digital Agency Customer Journey, known simply as Customer Journey, is a marketing agency in Beograd, Serbia, that links strategy, advertising, content, sales and technology. It has worked in digital marketing for close to two decades. Companies can hire it for a single service or hand over their whole marketing function.

Services

• Single services: social media management, Google and Meta advertising, website builds, or email marketing and CRM, for firms improving one area.
• Full marketing team: planning, delivery and development of all marketing, with a strategy, a project team and ongoing reporting.
• Content and ad production: filming adverts, producing content and writing sales copy.
• Search and paid media: SEO alongside Google Ads and Meta Ads campaigns.
• Websites and sales pages: sites and landing pages built to turn visitors into enquiries.
• Results dashboard: every client gets access to the Customer Journey Control Center to follow campaign results.

Clients

The full service is aimed at companies that have outgrown one-off campaigns and need marketing tied to sales, CRM and customer communication. Earlier material says it promotes partners' services in eight languages and keeps sales agents and translators in the team.

Key facts

• Based in: Beograd, Serbia
• Languages: campaigns in eight languages
• Model: its own Win Win model for turning online viewers into customers