Blue Valley Marketing

Blue Valley Marketing runs outsourced call centre operations from the United States. It handles both sides of the phone: inbound support for a client's customers and outbound work to find and qualify new business. The company has been qualifying sales leads since 1991.

What Blue Valley Marketing does

• Inbound customer service: round-the-clock support by phone, email, text, live chat and social channels.
• Lead generation and appointment setting: outbound calling to qualify prospects for sales teams.
• Customer development and winback: programmes to grow existing accounts and recover lapsed customers.
• Surveys and market research: outbound research calls and B2B contact lists.
• Event registration: handling sign-ups for conferences and events.
• Bilingual support: Spanish call centre services, plus a mix of automation and live operators.

Who it serves

It has qualified leads for large technology firms including Dell, HP, Motorola and SAP, as well as smaller companies such as KnowB4 and Code 42, and supports technology, manufacturing and service businesses.

Key facts

• Based in: United States
• Lead qualification since: 1991