ITCS

Private cloud that keeps a business running

ITCS hosts client systems on a private cloud and can also build hybrid arrangements that combine private and shared resources. The firm presents this mainly as continuity protection. If a server fails, virtualisation software from VMware moves the workload to another machine so that staff carry on with little or no interruption. The company says it backs up data on the client's behalf and keeps copies off site, which leaves almost no risk of losing information. Extra capacity can be added in minutes, without new hardware or planned downtime, and the company states an uptime above 99.9 per cent outside scheduled maintenance.

A cost model built on monthly fees

ITCS argues that cloud computing changes the shape of an IT budget. Equipment, maintenance, technical support and operating system upgrades are covered by one predictable monthly fee, which the client records as an operating cost rather than a capital purchase. A business does not need a server room on its premises, and the firm says staff can reach their systems from another office or from home during an emergency. Remote and mobile access is offered to users who need it, where the client permits.

Telecoms, networks and cabling

The company describes itself as one of the UK's IT, telecoms and infrastructure providers. Its listed services include managed IT support, business phone systems, structured cabling and Wi-Fi design for offices, and network work for organisations that need dependable connectivity. Support is presented as proactive, with the aim of spotting faults before they affect a team's day.

Certified security and Microsoft 365 projects

ITCS states that it holds ISO 9001 certification for quality, ISO 14001 for environmental management and ISO 27001 for information security. Its cyber security service is aimed at protecting data and digital assets, and it offers guidance on the practices and tools that help a business stay secure. The firm also runs cloud transformation projects built around Microsoft 365 and SharePoint, moving a client's files and everyday collaboration onto the cloud in an orderly way.

Websites, software and reselling

ITCS builds tailored websites and bespoke software for clients that want systems built around their own processes. Its marketing work includes search engine optimisation and digital campaigns intended to bring visitors to a client's site. The company is also a reseller for cloud software providers, among them Nutanix, and it supplies mobile phones and tablets. Its own estate agency software, AgentPro, appears in its range alongside its web design work for property firms.

Customers across the UK

Customers range from small firms to large organisations spread across the country, and the company says its experience with organisations of different scales lets it offer the kind of infrastructure that was once only affordable to large companies. Its base is in Wales, around Bridgend, and it is presented as a provider that looks after data for clients who want to stay focused on their core work.