Intrado Digital Media

Intrado is a technology company that connects people in emergencies with the organisations able to help. Its systems support emergency call centres, telephone service providers and employers.

Services

• NG9-1-1 call handling: systems for public safety answering points, including VIPER for call-taking.
• VIPER NextGen: AI-enabled workflows for emergency communications.
• VIPER Answer: automated handling of non-emergency calls to reduce telecommunicator workload.
• Routing and location: delivers calls to the right agency with accurate location data.
• Text and data services: non-voice emergency contact and extra information for first responders.
• Enterprise 9-1-1 and alerts: emergency calling and notifications for employers protecting staff.

Who it works with

Public safety answering points, telephone and network service providers, and organisations that must meet state and federal emergency calling rules.

Key facts

• Sector: public safety and emergency response.
• Publication: an annual report on the state of the 9-1-1 industry.