help4IT Ltd

It’s easy to be overwhelmed when researching IT services and deciding which IT support company to work with may seem like an impossible task To make it a little easier for you, we have listed our six key service areas below

If you’re considering whether to outsource your IT or manage it in-house or if there’s something you need that we haven’t mentioned, then just give us a call on 0800 043 4448 – we’re friendly people

AN IT SUPPORT COMPANY IN LONDON PROVIDING A BROAD RANGE OF SERVICES TO CUSTOMERS ACROSS THE UK AND OVERSEAS

Cloud services to transform your business and increase productivity Industry-leading IT support for SMEs in London and The UK Our expertise is trusted by SMEs throughout London & the UK Linux solutions for businesses of all sizes Experts in video conferencing and PBX systems Providing specialist consultancy for Security and Disaster Recovery help4IT is an IT managed services and support company We’re a bit unusual really – we’re one of the very few independently owned IT service companies in London to have been around for over ten years We’ve thrived in our market because of our commitment to providing unrivalled support to our customers and because of our passion for simplified business technology We’re straightforward friendly people, who talk your language and understand what you need Our focus is around delivering technology that’s fit for purpose and works properly whenever you need it

First and foremost, we’re a people business

Our support team is hand-picked, not just for their IT expertise, but for the personalities they bring to the job It takes a special sort of person to work at help4IT

We’re a friendly bunch of people who get to know each of our clients very well First and foremost, we’re a people business Our people are all based in the UK and our Network Operations Centre is based on the Southbank in Central London

When you call us, we’ll answer your call quickly There won’t be an annoying answerphone or automated voice to deal with

You’ll get straight through to an experienced IT support engineer who is trained to resolve your issue promptly

If we can’t resolve it over the phone, then our team will escalate the matter to one of our third line engineers who will resolve the problem within a given SLA You can be confident that we’ll act quickly, be trustworthy and deal with any issues with the utmost integrity

Partnership is key to the way we work We take pride in being friendly, approachable and patient We communicate clearly and treat customers like friends, with respect, openness and honesty

Partnership is key to the way we work and every member of our team understands that we act as an extension of your business From the first engagement, we’ll be proactive and transparent in what we deliver We believe that planning is essential in order to deliver a good service

Consultancy is critical to understand your business Based on your circumstances and the way that you currently operate, we’ll make suitable recommendations to help your business thrive We’ll help you to choose the right business technology to fit with your current system and we’ll aim to save you money through the delivery of efficient hardware

Our multi-skilled team can help with Linux issues as well as Microsoft products Whether you’re using Office 365, or yet to use cloud-based systems, we will help you to choose the best solution for your business, all backed by our 24/7/365 support service

We’re transparent and accountable Everything we do is about making your business systems work efficiently We like our customers to understand what we do so we’ll always communicate clearly, without all the technical jargon We’re clear about what we do and how we do it This makes it much easier for our clients to know what to do if they need support

As an outsourced IT support company, we know that partnership is everything We ensure we act with the highest level of integrity so that you can trust our advice Part of this means that we will always be transparent and accountable for our actions

We also believe in the importance of our role as global citizens This means we care about the world around us, our carbon footprint and how we trade We also look after our staff because we know that great people are key to our long-term success help4IT also has a successful philanthropy scheme and we regularly give back to local charities

‘Good enough’ isn’t good enough at help4IT We work hard to ensure our customers are delighted with the services we provide That’s why we regularly achieve 10/10 ratings on our customer scorecards ‘Good enough’ isn’t good enough at help4IT We take time to record feedback from our clients to ensure we deliver a great service

Our commitment to unrivalled support means that we’ll always go out of our way to ensure you have a great experience We care about our reputation and want every member of your team to love working with us

Every member of our team shares our enthusiasm and commitment to our customers We reward our staff for delivering on our promises and this ensures that everyone is focused on guaranteeing great customer service