Arcus Global

Cloud software for the UK public sector

Arcus Global supplies cloud software to public sector organisations in the United Kingdom, mainly councils and national agencies. Its products run in the cloud on the Salesforce platform, and the company aims to replace the ageing legacy systems that still dominate much of the sector. It describes its goal as moving public bodies beyond treating digital as an add-on, and says its work helps organisations improve how services are delivered, raise efficiency and get better quality data for decisions.

Planning and building control on Salesforce

The built environment suite covers planning and building control for local authorities. The company says councils can run these services from the cloud, so officers can work from anywhere. Named customers include Haringey, Hackney, Hillingdon, Enfield, the Royal Borough of Greenwich and Manchester City Council, which the company says now runs regulatory services, licensing, planning and building control on its platform. Each implementation is configured around the way a particular council works.

Land charges and the HM Land Registry link

Arcus has a local land charges application that the company says has been signed off for integration with HM Land Registry's digital Local Land Charges Register. Customers who move to the new register can keep maintaining their land charges work through the application. The integration is presented as a way to keep local authority land charges running smoothly as the register changes.

Licensing and regulatory services

For regulatory services, Arcus implemented a system for Hackney Council. It also built a cloud licensing platform for the Gangmasters and Labour Abuse Authority, a national labour regulator, which the company says gives a single view of data and simplifies the licence application process. The licensing work is built on Salesforce so that the process can follow the rules the regulator applies.

Citizen reporting and continuous improvement

Arcus supplies Quick Report It, a citizen reporting tool that lets residents raise issues with their council. More broadly, the company describes an ongoing programme of digital change for public clients, with Salesforce-based systems configured for each organisation. It holds ISO 9001, ISO 14001 and ISO 27001 certifications, and it has been selected to join techUK's local public services committee.