LecsIT

Northern Indiana businesses that have lived through slow IT help desks are the audience for LecsIT, a managed services provider in South Bend that has operated since 2011. It supports small and medium companies in South Bend, Plymouth and across the wider Michiana region, and promises direct contact with a technology expert instead of a ticket queue.

Everything under one roof

The services are managed IT, network security, voice over IP phone systems and cloud computing. Managed IT is sold as a fixed price, all-inclusive support plan that includes resolving problems as they arise, which the company says gives it a reason to finish each job properly. Round the clock monitoring is meant to keep downtime from becoming a worry.

Security as the base

LecsIT states that it applies security best practices to clients and to its own operations, noting that security is only as strong as the weakest link. It trains its own team and its clients on cyber security, and its network protection is planned around each client's needs and budget. The company also offers a ransomware guarantee and publishes a guide on the ways hackers get around firewalls and antivirus software.

Phones and cloud services

A modern voice over IP telephone system suits companies whose current phones cannot keep up with their needs. Cloud services let staff work together over the internet and the office intranet, with applications, configuration, backups and security handled by the support team.

A three step process

New clients go through three stages. The first is analyzing the existing environment, the second is stabilizing it and the third is building a strategy for what comes next. A free IT assessment is the entry point.

Service promises

The company promises same-day response and clear agreements. It says its team speaks plainly without technical jargon, repairs even minor issues quickly and stands behind its work with an unconditional satisfaction guarantee.