Launch IT Solutions

Launch IT Solutions provides managed IT services to small businesses in the Phoenix area, with an East Valley base that reaches Chandler and Scottsdale. It was founded in 2002, and its site pitches a personal, owner-involved alternative to larger providers, summed up in the line Launching IT Forward. A large part of its client base is made up of medical and dental practices.

IT for medical and dental offices

The firm says it has worked with healthcare providers for more than twenty years and understands a setting with many moving parts and compliance demands. Working with electronic medical record vendors is described as a specialty, built on years of familiarity. It also claims real HIPAA compliance, saying its experience in medical and dental technology led it to research and partner with the right vendors. By its account, some clients have stayed with it for more than fifteen years.

Managed IT for small businesses

The site presents managed IT as the answer for a small business that needs security, data backups and user support but has no budget for a full in-house department. The core services are:

• managed IT support and desktop support for staff
• network security, which it treats as the top priority given the steady flow of ransomware, hacks and data theft
• data backup and recovery, so information from tax records to client files can be restored after a disaster or theft
• server support and cloud solutions
• VoIP telephone services to replace an outdated phone system
• IT consulting and project work

A layered approach to security

The firm says human error accounts for most security breaches in small businesses, and that it offers layered, integrated security aimed at leaving no vulnerability unaddressed. It describes the strategy work of deciding which protections a client needs as something it defines and then puts in place.

Communication and response

Launch IT makes a point of translating technical language into plain English, and says it will keep explaining until a customer is comfortable. It contrasts its own availability with an industry average response of several hours, saying it can put a technician on an issue within fifteen minutes. Regular meetings with clients are part of the relationship, and it offers a free assessment to new customers.