Converged Communication Systems

Converged Communication Systems, LLC is an Avaya business partner that designs, deploys and supports business phone and contact centre systems. It serves businesses of all sizes around the world.

Services

• Avaya implementation: Avaya and cloud implementation with project management, plus global Avaya engineering services.
• Phone system maintenance: Maintenance and managed telephony for existing phone systems.
• Cloud phone systems (UCaaS): Unified communications as a service, including Avaya Cloud Office by RingCentral.
• Contact centres (CCaaS): Contact centre as a service, plus outsourced call centre services (BPO).
• Network and IT infrastructure: Routers, firewalls and managed switches.
• Video and collaboration: Conferencing and desktop collaboration, on premise or in the cloud.

Who it works with

Its work includes multi-location VoIP networking and IP telephony for home workers, for businesses of all sizes.

Key facts

• Founded: 2003
• Platforms: Avaya and several other brands, with recommendations matched to each client