Connecting Point

IT management for small businesses in northern Colorado

Based in Greeley, Colorado, Connecting Point manages IT and cloud systems for small businesses in Northern Colorado and Southern Wyoming. The company says it has been in technology services for over forty years and that it sees itself as a strategic partner to local firms, not only a fixer of IT problems. Its stated belief is that every business deserves strong IT support whatever its size, and that the support should be personal and practical.

What the support covers

The company's core model is a suite of managed IT services, with responsive technical help delivered both remotely and on site, and dedicated staff for proactive administration. Around it sit several related services. Technology purchases and rentals can be maintained and administered for the client. Projects are planned, organized and delivered on time and on budget. Security is built in several layers against sophisticated threats, which the company links to fewer breaches and easier compliance. A consulting team gives advice on technology decisions, looking at network support as a whole, with cost savings, strategic innovation and productivity as the aims.

Cloud and remote work

For cloud computing the company helps clients adopt services that raise productivity, mobility and security, and it describes flexible solutions that scale as a business changes. It has also published guidance on building a productive and secure remote team.

A five-step way into managed services

Connecting Point sets out a process that it says aligns each client's network with common standards and best practices while still producing a specific strategy for each organization. The first stage is discovery. The second brings the findings together for an internal review of the network's strengths and weaknesses, applying what the company knows about the client's industry. The third is a written proposal that lays out the engagement process, support methodology, growth strategy and estimates. The fourth is a formal onboarding onto its managed services platform, treated as a stand-alone project because a strong start predicts long-term success. The fifth is the ongoing management, support and consulting engagement.

Roadmaps instead of waiting for failures

The company says clients are placed on a monthly managed care program with an IT roadmap, so that needs are planned in advance rather than handled after a system fails.