Intelice Solutions

Businesses in the Washington, DC metro area and across the United States use Intelice Solutions as a managed IT provider. Routine IT work is handed over so that a client's own staff can focus on the work that drives the business, mostly at growth-focused organizations. Its recent expansion includes Invario Network Engineers, which is now part of the company.

Managed IT and routine support

Its core offer is end-to-end management of client IT infrastructure, covering the routine tasks that would otherwise take staff time. The company presents this as making IT a noticeable contributor to business performance, employee morale and customer experience, rather than a set of technical tasks.

Managed detection and response

Security work includes managed detection and response, which monitors client systems and responds to threats. Cybersecurity is described as a baseline requirement in every comprehensive IT plan, and the company offers solutions aimed at organizations in Washington, DC and Maryland.

Microsoft Azure migrations and upgrades

The company moves and upgrades client systems on Microsoft Azure. Migration work is one of the services it lists alongside managed support, so a client can plan an upgrade with the same provider that runs its day-to-day IT.

Outsourced help desk and co-managed IT

Help desk services resolve issues remotely for client staff, and the firm also offers co-managed IT for internal IT departments that want extra support. Tickets can be escalated to the highest priority, and the company states that escalated requests receive a response within 30 minutes.

Network design and data governance

The firm plans and designs networks that are meant to minimize disruption, and it covers IT and data governance as part of its work. It also says that its support technicians are on call around the clock to answer inquiries.

Clients and the local market

Its customers are smaller companies and mid-sized firms, particularly growth-focused organizations, across the United States, with a base in the Washington metropolitan area. The company offers a fifteen-minute call to assess whether it is a good fit for a prospect's needs.