AgileCube Technologies

About AgileCube Technologies

A good example is how the work from home policy became popular due to the pandemic A CIO survey shows how companies now focus on work from home experience to grow their business Also, he or she builds the digital platform and fixes the operating model of the enterprise You can use the company’s customer service and technological prowess to outperform rivals

A 2020 survey shows how improved customer experience drives digital transformation efforts So, it is important to improve the new and existing products of your enterprise

Controlling everything that has to do with tech in an organization is not a walk in the park It comes with a lot of hurdles Here are some top CIO challenges projected for 2021:

#1. Cybersecurity and Privacy Issues

Hacking into a secured facility is no longer a sophisticated art Many individuals can easily access a remote facility and carry out an illegal act from the comfort of their homes

Though hackers have existed since the establishment of the internet, the number of cases of cyber attacks and hacking is on the increase

In 2021, the number of cases is expected to increase significantly except the organization beefs up security According to a study, 68% of business leaders feel their cybersecurity risks are increasing

Mobile technology is one of the biggest security threats Mobile phones are still evolving and this makes them a prime target for hackers

For instance, while downloading an app, there is usually no way to verify the security of these apps, hackers often use the opportunity to tap sensitive information from a device

The CIO needs to control the use of outside tools within the work environment For example, at Old Mutual Wealth, certain tools — Facebook, Dropbox, LinkedIn’s, and a few others are on the not-suitable-for-work list

Also, hackers are learning new tricks, and organizations must catch up with the trend Continuous improvement of the existing control framework is critical, including network defenses, anti-phishing, malware, and physical controls

#2. Ensuring Digital Collaboration

A whole lot of organizations now have some of their employees working from home The good news is that it reduces the cost of maintaining the office, and the bad news is that it has made teamwork and collaboration very essential in business

You must ensure that there is a working system to promote teamwork and collaboration especially in this era where remote work culture is slowly creeping into many organizations

The CIO must provide answers to what I call necessary questions to guide the company’s digital collaboration philosophy Some of these questions include –

Is the company’s remote-access infrastructure robust enough to handle remote work?
Are business applications cloud-ready?
Can your collaboration solutions cope with a massive explosion in traffic volumes as users switch to virtual collaboration solutions?
How secure is the dispersed office environment? Once he has practical answers to this question, the company can be sure of a safe digital collaboration

#3. Prioritizing Customers Experience

One of the crucial challenges for CIOs in 2021 is ensuring that they deliver great customer experiences They must work collaboratively with the chief marketing officer CMO to co-design a friction-free customer experience

The CIO must find a balance between accelerated Saas adoption which was necessitated by the outbreak of the pandemic, and security measures

A very strict working culture automatically reduces consumer satisfaction It is bad for the user experience

CIOs must be willing to adopt agile practices and update their digital strategies frequently You have to make people at all levels feel empowered

The CIO must find a way to deliver customer satisfaction and the organization’s goals simultaneously