LeadDesk

LeadDesk is a cloud contact centre software company for businesses that handle high call volumes in sales and customer service. Its platform runs omnichannel customer service and outbound sales campaigns from one system, on infrastructure the company operates itself.

Products and services

• Omnichannel customer service: one system for managing customer contacts across every channel a business uses.
• Outbound sales campaigns: configurable calling campaigns with queues and reports for sales agents.
• Contact centre as a service: a cloud platform that the company says delivers high quality audio and 99.95% uptime.
• Team leader tools: operational controls and reporting for team leaders and agents, with skill-based routing.

Who it works with

Dynamic businesses with large contact volumes, from small businesses to large enterprises. The company says its solutions are built to meet the rules in each market it serves.

Key facts

• Servers: located in Europe, so customer data stays within the EU, as stated.
• Call volume: over 500 million calls, as stated on its website.
• Uptime: 99.95%, as stated on its website.