Jump Contact Center

A call center that aims to answer within 30 seconds

Jump Contact Center provides round-the-clock live call answering for businesses that cannot always pick up the phone. The business states that its agents aim to answer incoming calls within 30 seconds, and that every call is handled by a person rather than an automated system, which it presents as the main difference from cheaper alternatives.

Sales-trained agents who convert leads

Agents are trained in sales methods each day, so that a call is handled as a chance to win a customer rather than simply logged. Agents qualify callers, schedule appointments into the client's calendar during the call and take deposits or payments in the same conversation. The company describes these agents as trained to close, not just to take messages.

Customized scripts and call flows

Each client receives scripts and call flows written for its own business, so that the call center's service feels like an extension of the client's team. The work is tailored by industry, and the business tailors its handling by industry, and its examples include legal practices in immigration, personal injury and family matters.

Recording, reporting and alerts

Calls are recorded for quality, and clients get 24/7 access to a library of recordings. CRM access lets clients follow leads and track conversions through their pipeline, while text and email alerts keep them informed as events happen. Integrations with GoHighLevel and Salesforce link the service to systems a client already uses.

Languages and coverage hours

English is the main language of the service, and Spanish-speaking agents are available for callers who need them. The service runs nights, weekends and holidays, and the business's stated aim is that a caller who reaches the line does not end up at a voicemail.